About the Role

Community Lead


Operational Excellence

What we're looking for

As a Community Lead, you will lead and guide Community Associates while ensuring our space runs smoothly and professionally. You’ll be the bridge between our community team and operations, playing a key role in delivering an exceptional experience.

Along with overseeing daily workflows, you’ll support client needs, mentor your team and ensure our front desk and community areas reflect our values. From managing bookings and visitor entries to helping plan engaging events, you'll help foster a vibrant and welcoming community every day.

What you’ll be doing

• Team Management: Lead, support and coordinate with Community Associates to ensure efficient front desk operations and a consistently high standard of service across the workspace.

• Client Experience: Overseeing the welcome and onboarding experience for clients and visitors, ensuring a warm, professional and smooth entry point into the workspace community.

• Operational Oversight: Ensure timely and accurate execution of daily tasks such as check-ins, registrations, booking support, and visitor management, while maintaining a visible presence in all community areas.

• Community Engagement: Drive the planning and execution of community-building initiatives including events, workshops and social gatherings, in collaboration with the team.

• Client Relationship Management: Build and maintain strong client relationships, understand their evolving needs, and proactively resolve concerns with a solution-first approach.

• Facility Coordination: Work closely with the operations team to ensure facilities are well-maintained, vendor services are on track, and space standards are upheld at all times.

• Security and Cleanliness: Supervise visitor protocols, ensure front desk vigilance, and uphold cleanliness and safety standards across shared spaces.

• Calendar and Booking Management: Oversee the management of meeting room calendars and space bookings, resolving conflicts and ensuring accurate scheduling.

• Mail & Admin Oversight: Ensure timely mail handling, inventory tracking and the smooth execution of daily administrative duties by the team.

• Team Training & Support: Provide guidance, training and feedback to community associates to help them grow in their roles and deliver a top-notch client experience.

What you need to bring to the table

Qualifications

• Qualification: Bachelor’s Degree in any field; additional education or certifications or experience in Customer service or hospitality is a plus.

• Experience: 5+ years in community managing or customer service or hospitality

• Excellent communication and interpersonal skills - to 100% proficient in English, proficiency in local languages - Kannada, Tulu are a big plus

• Strong organisational and multitasking abilities. Proficiency in using office equipment and basic computer software (e.g., Microsoft Office Suite - handling of booking/vendor management suite is a big plus).

• Friendly, professional, and a strong commitment to providing exceptional customer service.

• Knowledge of the co-working industry and an understanding of the needs & functioning of start-ups and businesses are a big plus.

Key Personality Traits :

• Strong communication skills: Courteous, well-mannered and polished with effective communication is vital in interacting to clients and visitors. English should be fluent. Local languages - Kannada, Tulu and Hindi are equally important and big plus.

• Customer focus & client servicing skills: Constant communication with members to ensure that their needs are satisfied. Organising & taking new clients on facilities tours and explaining the essence of our workspaces and productivity enhancements

• Proactive & multitasking abilities: In fast-paced operational settings, quick decision-making is often required. The Client Concierge should have the ability to make quick decisions under pressure and find practical solutions to keep the show running smoothly.

• Ability to handle challenging situations with patience and diplomacy and diffuse any aggressive situations with clients quickly to avoid and brand damage.

Why you’ll love working with us:

• You’ll be working in the land of sun, surf & fun! - A beautiful coast with a super high air quality & happiness index!

• You’ll be leading community management for a young company that’s redefining the future of work spaces.

• You’ll have the freedom to experiment, innovate, and leave a lasting impact.

• You’ll have the freedom to operate , innovate, and leave a lasting impact.

• You’ll work with passionate people who have a great track record, and believe in a no-fluff & zero-politics environment.

• Most importantly, you’ll own this role, shaping not just our brand, but the future of our entire region - Silicon Beach of India!